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Six Tips For Effective Communication.

The following advice focuses on how best to communicate your point of view during a negotiation. It will be useful for you to think of communication as follows: spending 10% of the time defending your point of view, 10% clarifying priorities and demands, and 80% asking questions and gathering information about the interests, concerns, and priorities of others.

1. Communicate with persuasion

Refer to objective criteria such as industry practices, regulations, policies, and precedents

This creates a neutral ground for options analysis

Make sure you have access to all relevant information and available supporting documents

2. Use clear language

Use clear and direct language

Avoid jargon, acronyms, and phrases

3. Prepare to present your ideas clearly

Before a discussion, take the time to define your interests, concerns and priorities

This can help you stay focused on the main issues and clarify your requests

Anticipate the other party’s questions and prepare your answers

4. Be curious, listen, and ask questions

Listen and ask questions to fuel the dialogue

This can help you spot major issues and set priorities so you can focus on what matters most.

Your curiosity will also help you better understand each other’s requests.

Remember that understanding the other person’s requests does not necessarily mean that you agree with him or her. Rather, it means that you are open to discovering new information and reducing communication barriers.

5. Make demands rather than demands

Demanding can create resistance and limit dialogue

For example, sentences that begin with “You must…” can produce tension and cause resistance.

Requests can fuel dialogue and increase options

For example, statements that begin with “I need…” can increase opportunities for dialogue and the likelihood of achieving your goals.

6. Body language and tone of voice are important

Much of communication is non-verbal What you communicate with your body language and tone of voice is just as powerful as the words you use.

For example, pointing or talking loudly can be interpreted as a form of aggression, while sitting up straight and making eye contact can be interpreted as a sign of commitment. Body language and tone of voice can vary by culture and be interpreted differently by different societies

If certain non-verbal behaviors make you uncomfortable, say so at the start of the negotiation session.

Additional Information

Be simple, precise, and clear

Be specific, not generic. Avoid words like “good” or “great”. Replace ”  Have a great weekend” with “Have fun or relaxing weekend. Speak in plain language. Your value is not directly proportional to the number of syllables you use. Big words don’t make you erudite. Only use big words when they convey the most precise meaning and there is no easier way to say it. Replace ‘convey’ with ‘send’, ‘strive’ with ‘try’, and ‘objective’ with ‘aim’. When your communications are written, take the time to ensure that your message is crystal clear and cannot be misinterpreted.

Mark your communications

As robots enter the workforce and AI pre-populates our email messages, it’s time to make it clear that you are neither a robot nor an algorithm. One way to do this is to speak in your own style. In this new world of online meetings and endless emails and texts, it’s even harder to stand out. But your verbal and written communications can help you get noticed. We notice things that stand out. And getting noticed is important in a world where out of sight means out of mind.

Think about emojis

As professional jargon begins to dwindle in the workplace, a new type of communication is creeping into emojis. Professor Gibson agrees that expressive sensitivity is key to success in remote work: “The ability to convey and understand emotions online varies from person to person, and it is essential to do so to create a safe and supportive environment. It remains to be seen whether this visual form of communication is on its way to becoming the new corporate lingo. 

 Emojis are a good communication tool as long as they are used sparingly and thoughtfully, as a visual can convey a lot of words and emotions more effectively. This workplace emoji study found that75% of employees think emojis improve communication at work and 45% are comfortable using emojis with their boss. Emojis are therefore probably a trend that will continue to grow.

It’s time to reboot your communication skills. Start with a clean slate, abandon conformism and drop the language of business. Create your own lingo. It will help you stand out and build your personal brand. And as Martha Stewart says, “that’s a good thing.”

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